Customer Service

Privacy Policy

When you provide us with information through Kudos Beauty LLC (the "Company") website (the "Site"), we respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information. Your visit to this Site is subject to this Privacy Policy and our Terms and Conditions. Please note that this Privacy Policy governs only information provided to the Company. It does not govern any other information or communications that may refer to the Company e.g., communications from the Company counters located within brick and mortar retail stores. This Privacy Policy was last updated on 10/04/2014.

1. Information collection

We do not collect personally identifiable information (the "Information") about you, except when you provide it to us directly or through a third party. For example, if you decide to complete an online survey you may be asked to provide certain information such as your contact information (name, email address, mailing address and telephone number), birthday, gender and product and/or cosmetic concerns, and the brands and products you use. If you decide to place an order, we will also need to know your delivery and billing address, credit card number and expiry date. Please note you may be transferred to a third party service provider's website in order to submit this information. When you register with us your information is stored in 'My Account'. To protect your personal information, users registering at this Site must also enter a user name and password. You can access 'My Account' directly to amend any personal details, for example if you change your address. You may request that we deactivate your account by emailing us.

Sensitive information is not generally sought through the Site. Such information includes data relating to: race or ethnic origin; political opinions; religious or other similar beliefs; physical or mental health. If you do provide sensitive information, by providing that information you explicitly consent to us using it in accordance with this Privacy Policy.

If you would prefer that we not collect any Information from you, please do not provide us with any such information. Please note that if you do not wish to provide any Information, you will not be able to make purchases on this Site.

2. Use of the Information

We strive to provide you with a full range of cosmetic products and services designed to meet your unique cosmetic needs. In order to provide you with this level of service, we may use the Information collected through the Site primarily for such purposes as: helping to establish and verify the identity of users; opening, maintaining, administering and servicing users' accounts or memberships; processing, servicing or enforcing transactions and sending related communications; providing services and support to users; improving the Site, including tailoring it to users' preferences; providing users with product or service updates, promotional notices and offers, and other information about the Company and its affiliates; responding to your questions, enquiries, comments and instructions; maintaining the security and integrity of its systems. 

a. Opt-In Communications

In addition, if you opt-in during the Site's registration process or at other times when you submit personally identifiable information, the information you provide may be used to create and deliver to you our newsletters, surveys or other communications containing product and event information, cosmetic tips or promotions ("Opt-In Communications").

For example, we may look at what you have previously ordered in an attempt to tell you about promotions that will be of particular interest to you. We will also assume that you have indicated your consent to opt-in if you have given us your details when placing an order without opting-out by un-ticking the consent boxes. If you prefer not to receive such Opt-In Communications, please do not opt-in to receive these communications or, if you are giving us your details when placing an order, please opt-out when given the opportunity to do so. If you do opt-in (or if you do not opt-out when placing an order) and later decide that you would no longer like to receive these communications, see Section 13 (Choice/Opt-Out) below.

b. Information contained in user comments

Any information you submit in a user comment to be posted on the Site (such as product reviews on the product pages), including any personally identifiable information, will not be treated as confidential and may be publicly disclosed.

3. Use of the Information by Group Companies

We may share your Information with our affiliates and other divisions of the Company that distribute and market its products (the "Group Companies") which may use this information provided they use it in accordance with this Privacy Policy (please also refer to Section 6).

4. No disclosure of the Information for third party marketing without your consent

We declare that we will not provide your Information to third parties for their use in marketing their products or services to you without your consent.

5. Disclosure of the Information

a. Fraud protection and compliance with law

We may disclose any information, including the Information as we deem necessary, in our reasonable discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including the Information, with other companies and organisations for credit fraud protection and risk reduction.

b. Service providers

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, credit card processing companies, fulfilment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to the Information needed to perform their functions, but may not use it for any other purpose (please also refer to Section 6). Please note that any service providers which may be named in this Privacy Policy for your convenience are not our only service providers.

c. Special events

As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including the Information, generally is one of the transferred business assets, and by submitting the Information on the Site you agree that your data may be transferred to such parties in these circumstances.

d. Business transfers

We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more parts. We do not accept any liability whatsoever for delayed delivery caused by any third party.

6. Transfer of data to other countries

The Group Companies and third parties referred to in Sections 3 and 5 who will receive your Information only for the purposes set forth in this Privacy Policy, the third parties with whom you direct us to share your information with referred to in Section 4 and the databases in which the Information may be stored may be located both inside and outside the European Union ("EU").

By providing Information to the Site, you acknowledge and accept that the Group Company or third party which receives your Information may be located within a state or country which does not guarantee the same level of protection for the Information as the one in which you reside, however, we represent that we will contractually oblige the recipient to comply with the standard data protection rules of the EU.

7. Cookies, IP addresses, pixel tags & tracking technology

A "cookie" is a piece of data that enables us to track and target your preferences. We may place cookies on your computer's hard drive and by using our Site, you agree to those cookies being used. Cookies help us recognising you as a return user and personalising your experience and your use of the Site. The cookies will be stored on your computer's hard drive until you remove them. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser and/or plugins to your browser, such as flash, notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. If you have disabled JavaScript you will not be able to use the Site. You can alter your cookie and JavaScript settings in your browser's preferences.

We may also use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your Information for credit fraud protection and risk reduction.

When you visit the Site or view one of our emails, we may use pixel tags (also called "clear gifs" or "web beacons"), tracking links and/or similar technology to note some of the pages you visit on the Site and personalise your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your Information.

We are continuously working to make your experience on the Site better. To this end, we have retained narf-studios GmbH, Marktstraße 10, 88161 Lindenberg im Allgäu, Germany, registered in the commercial register of Handelsregister Kempten with registration number HRB 11006 to assist us in better understanding your use of the Site. The said company will place cookies on your computer to collect information on our behalf that will show us how you come to our site and how you use and navigate the Site. The said company is contractually required to maintain all information collected on our behalf in confidence. However, you may elect to limit or eliminate the data that the said company collects regarding your use of the Site by contacting us.

Some of our other business partners and service providers may also use cookies on their sites. For example, you may have clicked through to the Site from one of their sites. We have no access to, or control over, these cookies and do not accept any responsibility for such third party cookies. Please refer to the privacy policies posted on the applicable third party website to understand the third party's use of cookies and your options relating to those cookies.

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

This Site uses the "anonymize IP" option of Google Analytics to anonymise your IP address by removing the last 8 bits of your IP address prior to its storage by Google.

You may refuse the placement of Google Analytics cookies by selecting the appropriate settings on your browser. In doing this, you will safeguard your right to disagree with any future collection, processing and use of data by Google Analytics. For this purpose, you may install the Google Analytics deactivating add-on for browsers to prevent Google Analytics from storing any information on web sites you visited.

List of cookies on this website set by the Site:

  • USER_ALLOWED_SAVE_COOKIE - Indicates whether a customer is allowed to use cookies
  • external_no_cache - A flag which indicates whether caching is disabled
  • persistent_shopping_cart - Session key
  • Stf - If links to a product were sent to friends, this cookie stores the timestamps
  • pollN - A poll ID to indicate that the poll has been already voted
  • frontend - Session ID
  • guest-view - Allows guests to edit their orders
  • CUSTOMER - Hashed value of a customer ID
  • CUSTOMER_INFO - Hashed value of a customer group ID
  • NEWMESSAGE - Indicates whether a new message has been received
  • CART - Hashed value of a quote ID
  • COMPARE - List of product IDs added by customer to compare list
  • POLL - ID of a recently voted poll
  • RECENTLYCOMPARED - A customer's list of recently compared product IDs
  • WISHLIST - Hashed list of products added to wishlist
  • WISHLIST_CNT - Hashed number of items in the customer's wishlist
  • CUSTOMER_AUTH - Indicates whether a customer is logged in
  • CATEGORY_INFO - Stores the category info on the page and allows displaying pages more quickly
  • LAST_CATEGORY - Recently visited category ID
  • VIEWED_PRODUCT_IDS - Recently viewed product IDs
  • currency - Code of the currency selected by a customer
  • store - Store view code
  • NO_CACHE - Indicates whether it is allowed to use cache
  • LAST_PRODUCT - Last viewed product ID

List of cookies on this website set by Google Analytics:

  • utma - Visitor identifier
  • utmb - 30 minute session identifier
  • utmc - On exit session identifier
  • utmz - Visitor segmentation
8. Use of aggregate information

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing products and marketing plans. We may collect, store or accumulate certain information other than the Information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer such information with or to our affiliates, licensees and partners (please also refer to Section 6).

9. Children under 13

If you are under 13 years of age, you may browse the Site. However, you may not provide personal information to us. The Site is not designed for children and we do not knowingly collect Information from any children under 13.

If you are under 18 years of age and you have any questions or concerns about this Site, please seek guidance from your parent or another responsible adult.

10. Links

The Site may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on the Site. We encourage you to read the privacy policies of other websites you link to from the Site or otherwise visit.

11. Security

Orders placed on the Site are encrypted using Secure Socket Layer (SSL) technology, an industry standard that is used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption, and data integrity for secure transactions.

We take special steps to safeguard your personal information and since your account is password protected, only you can access your account information. We recommend that you keep your password private and always sign-off of your account and close your browser when you are finished shopping.

Your personal information will be stored at facilities located across the world and not necessarily within the EU (please also refer to Section 6). If you have any questions about security at the Site, you can email us by clicking here.

12. Accuracy of and updating your Information

We will take all reasonable steps to create an accurate record of any personal information you have submitted through the Site. However, we do not assume responsibility for confirming the ongoing accuracy of your personal information. You are responsible for keeping your information on file with us up to date. You may review and change the Information you provide to us at any time by emailing us.

13. Choice/Opt-Out

You may opt out of receiving future Opt-In communications when you provide Information to us. You may change your preferences at any time by clicking here or clicking the "unsubscribe" link at the bottom of each Opt-In Communication e-mail you receive.

Please note that this opt-out only applies to the Site Opt-In Communications and does not apply to communications to serve you (described in Section 2 of this Privacy Policy) or to other communications, which may refer to the Company, e.g., from a retail store.

14. Data controller

The information you provide to us will be managed by narf-studios GmbH, Marktstraße 10, 88161 Lindenberg im Allgäu, Germany.

15. Notification of changes

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy.

16. Comments

We have taken great measures to ensure that your visit to the Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by email.